Advantages of Combining Customer Care and Engineering

On the face of it, automotive engineering and customer care have little to do with each other. Of course, everything that engineers do is aimed at satisfying the customer and offering higher and higher value, but the two disciplines of engineering and customer care seem to be on two different ends of the spectrum. One would imagine that the engineers do their job and then it is the role of customer service department to interact with customers and deal with their issues. However, if you are willing to look a little beyond the surface, you will find that combining engineering and customer care can be highly advantageous to both the automotive industry as well as the end customer.

Let us begin by looking at what exactly an automotive engineer does. What does his job role entail?

To begin with, it is the role of automotive engineers to design as well as develop various automotive systems like engines, electronics, brakes, fuel systems, suspension, etc.

 Secondly, they are also responsible for designing, developing, operating, managing and maintaining automotive assembly lines.

 Their job also involves dealing with suppliers for different parts made to their exact precision, managing their costs as well as delivery.

 They also have to design, develop and implement a number of tests to ensure that individually and collectively, the parts function optimally and safely. Ensuring safety of the final product is part of their job role.

 Finally, it is the role of an automotive engineer to gather data from service centers, repair shops and end customers to identify the problems they have faced in operating the vehicle and them implement adjustments in design as well as the manufacturing process to remove the faults and improve the vehicle.

Now, that the job description of an automotive engineer is before us, it becomes easier to understand how customer care training can be helpful to them. The final point that concerns interacting with customers can be the one factor that gives one company an edge over the others in the industry. If the company has its ears to the ground and is aware of the needs as well as the problems of their customers, the products designed by them are sure to offer greater value to those who use them.

Now, as you can see, getting customer feedback is already a part of the job role of the automotive engineer. But often, he gets information that is second hand. For instance, a customer may make a complaint to a customer care executive, who will pass it along to the engineer. But, it is important to remember that the customer care executive is not technically trained. Neither can he fully understand the exact problem of the vehicle, neither can he ask appropriate question to clarify a point. When the information reaches the engineer, it hardly explains the exact nature of the problem. As you can see, if the engineer was himself dealing with the customer, he would be in a much better …

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Protect Your Vehicle With Continued Coverage For Repairs

Protect Your Vehicle With Continued Coverage For Repairs

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You see the ads everywhere you look and even get phone calls offering you coverage for repair costs once the dealer’s coverage has expired. You may think that having a new car means that you will never have to worry about paying for expensive repairs or at least not for a long time. Before trying to decide which company you should consider getting this extra coverage from, you should first know what protection you already have for your car.

If you bought a new vehicle, then you automatically had coverage for repair costs from the car manufacturer. This covers most components of the vehicle for a specified time or number of miles. If you aren’t sure what your original coverage was, then check your paperwork or check with the dealer to see if you are still covered or if the coverage has expired. Once this coverage ends, it is up to you to pay for all of your repair costs in full. This is why many people choose to buy coverage that will continue to pay for repairs when they are needed.

This coverage is somewhat like a service contract between you and the company providing the protection. There is a contract which makes the company responsible for paying for your car’s repairs for a specified period of time. In many respects, this is similar to buying insurance for your car in case it is injured so that you don’t have unexpected expenses that you can’t afford.

You may also purchase this “insurance” for a used car. Sometimes you will have to pay a diagnostic fee, or a deductible depending on the agreement you have but you will not be expected to pay for the major repairs of your vehicle. This can make a major difference in the expense of running your vehicle since some repairs, like those in transmissions, can be thousands of dollars.

Unfortunately, not all cars are qualified for this coverage and not everything is covered by a contract. There are some items on a car that wear and must be replaced regularly, such as belts or tires, and most of these are not covered. That means it will still be up to you to perform regular maintenance and keep it in good running condition.

The price of your coverage will depend on several factors. The more mileage on the vehicle, the higher the cost will be. Also, the deductible, or the amount you will have to pay before the company kicks in, will make a difference in the cost. The higher the deductible is on your contract, the lower your cost. Just keep in mind that if you have a $500 deductible, you will have to pay the full $500 before anything else is covered.

It can be much less expensive to get continued coverage for your car than to risk hoping it won’t tear up and cost you a lot of money. Regular insurance isn’t enough to keep your vehicle on the road!…

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The Ways to Pick Up the Best Automotive Expert Witness

An expert witness is a professional who is appointed by lawyers or other legal representatives to testify in court about scholarly or mechanical knowledge. Similarly, an automotive expert witness is a person who performs the role of witness in a trial in order to testify about an issue related to automobiles and transportation.

The Ways to Pick Up the Best Automotive Expert Witness

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The work range of automotive experts can cover a wide range of issues. They can be part of trials that are related to auto accident, litigation of an auto accident, reconstruction accident, etc.

The main duty of an automotive experts is to supply specific knowledge based on either field perspective or scientific theory. They give testimony on the basis of having witnessed a lot of accidents and come across detailed evidence.

Well, now the question comes how to ensure rendering the service of a good automotive experts out of so many. Here is given some tips that can help people to pick up the service of a good automotive expert witness:

The best way to pick a good one is to go for a local expert because you can contact him easily and ask to appear in a trial to become an expert witness.

Online is good source to find professional automotive witness. You can choose from a huge list of bona fide and legit experts. However, online is a fertile place of scammers too. So, if you cannot handle the matter, you are likely to pick up an incompetent or scam witness expert.

A good automotive witness will always have a license and an authorized pricing schedule. You should avoid those experts who do not have these basics.

Another way to select good experts is to check their Better Business Bureau rating. You should also check whether they have many complaints or not. Just checking their score is not a good means to select an expert as it only indicates to just one aspect of their professionalism.

If possible, you must verify the testimonials that they have on their websites or published brochures. It is also important to check if they have any real world experience.

Probably, one of the most effective ways to pick up a good automotive expert is to check whether an insurance company has ever hired him. It is because an insurance company will hire only the best expert to scrutinize the case well.

If you follow the aforementioned guidelines, you can definitely have the service of a professional and skilled automotive expert witness for your litigation.…

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The Offerings With Automotive Equipment Distributors

The Offerings With Automotive Equipment Distributors

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Automotive equipments are tools, lifts, service equipments, and other pieces of machinery which can be employed to reduce downtime and make lifting handling heavy objects much easier during the handling and repair work on automobiles. These are also applied for other purposes as well. There are various automotive equipment distributors around the country. The business enterprise is hugely competitive plus the equipments have now begun to produce their appearance on the internet also.

Sorts of Automotive Gear

You can find distinctive sorts of automotive tools and equipments available for shoppers. The purchase of those depends from the require plus the place exactly where it’s employed.

* Auto Lift Equipment – As the name suggests, they are employed to lift automobiles and also other material. They let the mechanics to gain entry in to the belly of the automobile simply. The mechanics are in a position to stand underneath the automobile and make the needed repairs. They may be also applied to clean the belly with the vehicle easily. Auto lift gear comes within the kind of two posts, 4 posts, parking, mid-rise, and turf. The most well-liked of these may be the two posts lift.

* Air Compressors – This equipment consists of a pump connected to an engine. The compressors is usually horizontal, diesel, gas compressors, duplex, or stack compressors. They may be typically employed for filling air into tyres.

* Lubrication Equipment – This can be automotive gear employed to lubricate the several components on the automobile. They contain oil pumps, grease valves, oil meters, and so on.

* Service Gear – Service equipments are a group of equipments which might be made use of to produce the servicing on the vehicle simpler and quicker. The service equipments which might be frequently offered by automotive equipment distributors consist of wheel balancers, booster cables, battery chargers, brake fluid exchangers, paint, body gear, etc. They are a class of their very own.

* Tire Changers – Changing tires is generally a pain. However, using the tire altering machine, this can be accomplished conveniently within a handful of minutes. It also supplies accuracy to the placement from the tire.

* Exhaust Gear – Exhaust equipment that is approved by automobile companies is provided by an auto gear distributor. The exhaust hoses must be in a position to withstand pressure and heat to a terrific extent and hence standardized goods are crucial.

* Wheel Alignment Gear – The majority of the distributors supply wheel alignment equipments of higher high-quality. Hunter wheel alignment gear is among the greatest and also the most widely utilised by most providers and auto repair services.

* Other Automotive Accessories – Automobile servicing and repairs demand a lot of accessories like jacks, dollies, testers, monitors, hammers, screwdrivers, and so on. Automotive equipment distributors present these in distinctive ranges and varieties.

Today, the demand for automotive equipment is around the rise mainly because the amount of vehicles coming out on for the roads is by the hundreds …

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A Small Car That Is Packing Big Features – The 2010 Honda Fit

Honda has a sterling reputation for its dependable and solidly built vehicles and it has another winner on their hands with the compact and affordable 2010 Honda Fit. This vehicle has an athletic hatchback design which is functional yet still aesthetically pleasing. This vehicle provides great fuel economy, thoughtful ways to store cargo and most impressive of all, it won’t break the bank! The Fit comes in three trims; the base model Fit, the Fit Sport and the Fit Sport with navigation.

A Small Car That Is Packing Big Features - The 2010 Honda Fit

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The Fit is equipped with a 1.5 Ltr V4 with 117 horsepower. It’s sufficient to provide for a joyful and athletic ride, especially when you experience the drive in transmission mode plus it offers excellent fuel economy. Gas mileage is at 28 mpg in the city and 35 mpg on the freeway. Torque and power are pumped up a bit thanks to innovative i-VTEC technology.

Don’t be fooled by this vehicle’s diminutive size, even though it’s compact there is an abundance of space inside due to the way that it’s built. The Fit even has a “Magic Seat”, which is a back seat that can be folded down for storage purposes in three modes; utility, tall and long. Most cars have two or three cup holders but the Fit has a total of ten! Yes, that’s ten cup holders. The two front seats are easy to relax in and offer great support for the back while the rear seat offers plenty of leg room. Every Fit comes with a telescoping steering wheel, a four speaker stereo cd player, an air conditioning system and spend-sensitive volume control, which alters the loudness of the stereo depending on exterior noise. The Fit Sport trim level offers a USB jack, a 6-speaker stereo, a steering wheel appointed in deluxe leather, 16″ alloy wheels and a rear spoiler. You can also add in an optional Honda satellite linked navigation system with voice command.

Honda engineers have included the latest safety technologies in order to maximize driver and passenger safety. Anti Lock Brakes work to counteract the wheels from locking up and maintains vehicle control during sudden braking while the Active Head Restraints help to discourage whiplash incidents. The airbag system includes front, front-side and side curtain airbags. Vehicle Stability Assist, a feature which maintains control during understeer and oversteer situations, is available on the Sport trim.

This auto would be compatible with an individual with someone who is looking for a compact automobile that won’t cost a ton. Plus it’s manufactures reliable so you can be sure that it will be dependable and last for a long time. Despite its petite stature, the Fit is quite spacious, offers cool ways to store all your stuff plus it won’t cost you a ton at the pump due to its fuel efficiency. The base price is around $15k, a very fair price for a small with car packed with so many big features.…

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